Terms & Conditions
1. Introduction
By accessing and using the Celviz website, you agree to the following terms and conditions. Please read them carefully before placing an order or using any part of our site. If you do not agree with these terms, we kindly ask that you do not use our website.
2. General Use
Our website is intended for personal, non-commercial use. You agree not to misuse our platform in any way — including attempting to gain unauthorized access, disrupting our services, or using our content without permission.
3. Product Information
We do our best to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, errors can occasionally occur. If we discover an error in a product you have ordered, we will notify you as soon as possible and give you the option to confirm or cancel your order.
4. Pricing
All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices at any time without prior notice. The price shown at the time of your order is the price you will pay.
5. Orders & Confirmation
Placing an order on our website is an offer to purchase. We reserve the right to accept or decline any order at our discretion. Once your order is confirmed, you will receive a notification with your order details.
6. Cash on Delivery
All orders are processed through Cash on Delivery (COD). Payment is collected at the time of delivery. Please ensure the correct amount is available when your order arrives. We do not accept returns based on payment disputes after delivery is completed.
7. Delivery
We work with trusted delivery partners to get your order to you as quickly as possible. Delivery timelines may vary depending on your location. While we do our best to meet estimated delivery times, delays caused by circumstances beyond our control are not our responsibility.
8. Returns & Refunds
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will review your concern and arrange a replacement or refund where applicable. Items that have been used, damaged by the customer, or returned without prior communication will not be accepted.
9. Intellectual Property
All content on our website — including text, images, logos, and design — belongs to us. You may not copy, reproduce, or use any part of our website content without written permission.
10. Limitation of Liability
We are not liable for any indirect or consequential loss arising from the use of our website or products. Our liability is limited to the value of the order in question.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be reflected on this page with an updated date. Continued use of our website after changes are made means you accept the updated terms.
12. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us through the Celviz contact page.